FAQs

• Q

  What types of scent diffusers do you offer?

  A

  We offer a range of scent diffusers including wall-mounted, portable, HVAC-integrated, and large-area commercial models suitable for various spaces.

• Q

  Where is SCENT-E located and how long have you been in business?

  A

  SCENT-E is based in Guangzhou, China, and has been manufacturing commercial scent machines since 2010.

• Q

  Do you provide after-sales support and maintenance services?

  A

  Yes, we offer comprehensive after-sales support, including technical assistance, maintenance advice, and warranty services to ensure optimal product performance.

• Q

  Which courier services do you use for deliveries?

  A

  We cooperate with reputable international couriers such as DHL, FedEx, UPS, and local postal services to ensure timely and secure deliveries worldwide.

• Q

  What is the typical delivery time after placing an order?

  A

  For standard products, delivery usually takes 7-15 business days. Custom orders may require additional production time, which we communicate clearly upfront.